Unforgettable Events, Made Easy.
What is Paloma?
Are you frustrated by losing private event guests to lengthy booking processes?
Is your team struggling with an overflow of questions about your venue offerings?
Are you spending too much time on event inquiries that could be answered in advance?
Your Guests Come First
The best events happen when you understand your clients' vision and exceed their expectations.
1
Questions Answered
We help answer commonly asked questions in real time. All information is provided to both the venue and the guest after an inquiry is submitted.
2
View your Spaces
We provide a short easy to create video of your event spaces.
3
Understand your guest's vision
We’ve created an intuitive tool that gathers all event details upfront, showcases your offerings based on their party specifics, and saves you and your team the back and forth communication.
4
Schedule a Call
We provide your guests an option to schedule a follow up call or site visit immediately after their inquiry is submitted. The calendar is modified to your team’s availability.
5
Availability Calendar
We integrate with your event calendar to offer guests a snapshot of what’s available, partially booked, or fully booked.
6
Email Follow-up
The inquiry finishes with a detailed email to the venue and guest with all the guests' selections, questions asked, and possible date options. We help turn your first interaction with guests into a seamless booking.
Only what you need
With Paloma you have a partner in your events business, giving you a highly customized and automated inquiry process that fits your businesses' uniqueness, in addition to giving you all the insights into how its operating and what your guests want.
Calendar Availability
Our smart calendar system will make sense of your event calendar, and communicate to guests what dates will work best for them (including waitlisting), turning every inquiry into an opportunity to fill your calendar.
Analytics
We track valuable inquiry data to help you understand your venue’s most requested event details, enabling you to improve your overall event offerings, marketing, and messaging.
All the details in a single email
Fast-forward all your bookings by instantly receiving all shared event details in both your and your client's inboxes, establishing clear expectations from the get-go.
Get set up in minutes
Our service scans your site for a personalized setup and gives you a shareable inquiry link in minutes. Use instantly or add to your website.
Personalized Selections
We streamline your event offerings so that your guests only see the options applicable to their party size and other inquiry selections.
Questions are Customized for your business
Add and remove questions, change the order, wording, and options to reflect the unique offerings of your business.
Takes the words right out of your mouth
Customize with all your commonly and not so commonly asked questions, and even let it help suggest the optimal party setup for your guests.
It can even respond in a snarky tone, if that's your thing.
Do you have any cheap days to book parties?
Aurora Lounge
We offer a discount for parties booked Tuesday through Thursday. And if you're really looking for a bargain, if you book late afternoon and are out by 7pm we have no minimum spends!
Do you do weddings?
Aurora Lounge
Absolutely we do weddings! We can intimate weddings up to about 50 people or so. Submit an inqury and we'll book a chat to understand your specific needs.
When is your last call?
Aurora Lounge
For a typical event night last call will be midnight - however if you'd like to party to the wee hours we can definitely accomodate, we just need to know ahead of time!
Can we bring our own wine?
Aurora Lounge
You absolutely can bring your own wine, each bottle will be subject to a $35 corkage fee.
Do you have gender neutral washrooms?
Aurora Lounge
Our main floor features two gender-neutral restrooms available for everyone's use.
Do you have parking?
Aurora Lounge
Our parking lot has space for 24 cars. Any more than that can be accomodated by the ample on-street parking in the area (which is free after 7pm).
Can we bring in our own food?
Aurora Lounge
Feel free to bring your own cakes and desserts. For other catering needs, we provide comprehensive in-house services.
Can your venue accomodate a DJ, and is there a dancing area?
Aurora Lounge
Absolutely! Our venue is fully equipped to host both bands and DJs, with a dedicated area for performances to ensure your event has the perfect soundtrack. We also have a designated dance floor area, spacious enough for your guests to dance the night away comfortably.
Do you have any AV equipments?
Aurora Lounge
We have a PA system as well as a large 80" screen in our upper room for presentations.
What is your capacity?
Aurora Lounge
Our max capacity when the whole venue is booked out is 75 standing.
What is your cancellation policy?
Aurora Lounge
Thanks for asking! Here's how our cancellation policy works: Deposits are fully refundable if you cancel more than 72 hours before the event. If you cancel between 72 and 24 hours before the event, the deposit will be partially refunded on a prorated basis. Unfortunately, if the cancellation occurs less than 24 hours before the event, the deposit is not refundable.
Are you pet friendly?
Aurora Lounge
Service animals are absolutely welcome. Please leave your cats and llammas at home.