The Event Success Platform for Hospitality Teams

Paloma helps turn every inquiry into a pre-qualified opportunity, eliminates endless event team admin, and surfaces insights to grow revenue and deliver exceptional guest experiences.
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Brands we work with

Hear it from the operators who grew revenue 35% to 75%

An Eatz Enterprises operator in their dining room, beside the words "+$500K group bookings revenue"
“You don’t realize how much runway you have until you have the right tool in your hand.”
Joey Yallits VP Operations, Eatz Enterprises Watch the testimonial from Eatz Enterprises on YouTube (opens in a new window)
Mark Ghali and Simon Hodgson seated in the Arlo Wine Bar dining room, beside the words "+35% Bookings"
“We get to still be ourselves, but be efficient in it.”
Mark Ghali Owner Simon Hodgson General Manager Arlo Wine Bar Watch the testimonial from Arlo Wine Bar on YouTube (opens in a new window)
A Moxies event manager seated on a patio, beside the words "I’m never missing a beat"
“It created hospitality from the first email — because believe it or not, you can still get a feeling from an email.”
Betty O’Rourke Senior Private Events Leader, Moxies Watch the testimonial from Moxies on YouTube (opens in a new window)
The FONO team at their Ottawa venue, with the FONO and Paloma logos
“You don’t want to start with 100 emails. You want to start with one form.”
Matias Munoz Owner, FONO HiFi Lounge Watch the testimonial from FONO on YouTube (opens in a new window)
Ivan Gedz, owner of Union Local 613, seated in the restaurant beside the words "Now my conversion rate is close to 85-90%"
“My conversion rate was awful. Now my conversion rate is close to 85, 90%, I kid you not.”
Ivan Gedz Owner, Union Local 613 Watch the testimonial from Union Local 613 on YouTube (opens in a new window)

Sound familiar?

Mishandled inquiries and lost revenue

Inquiries managed with cluttered inboxes or voicemail get picked up by the wrong person, or aren't picked up at all. By the time the right person follows up, the booking is lost.

Prolonged sales cycles and repetitive admin

Teams get bogged down in back-and-forth with the wrong prospects while qualified leads slip the cracks. The result is frustrated staff, missed bookings, and disappointed guests.

Decisions without data

Reporting is manual, slow, and often incomplete. Without a clear view of revenue, bookings, and workflows across locations, problems go unnoticed and opportunities to improve are missed.

What Paloma delivers

Answer guest questions and collect event details in real time, 24/7

Your booking widget thinks on its feet, responding to commonly asked questions instantly and collecting all the primary details your team needs, so every inquiry arrives complete and ready to close, day or night.

Show guests only what's relevant to their event

Guests see only the options that apply to their event type and size, and can browse your spaces directly in the widget, so every inquiry your team receives is informed, complete, and ready to close.

Offer real-time availability, with waitlisting for unavailable dates

Guests see exactly what dates are open and can request their preferred date instantly. If a date is booked or not yet available, they join a waitlist automatically, giving your team a ready pipeline of future bookings.

Keep event details in one place

Every detail, change, and note lives in a single workflow using existing email and calendar. The moment an inquiry is submitted, your team and your guest receive a complete summary. No new tools, no time-consuming training.

Track every conversion and event status automatically

Monitor inquiry volume, conversion rates, and revenue trends across one location or many, so your focus shifts from individual transactions to building a successful private events programme.

Answer guest questions and collect event details in real time, 24/7

Your booking widget thinks on its feet, responding to commonly asked questions instantly and collecting all the primary details your team needs, so every inquiry arrives complete and ready to close, day or night.

Paloma booking widget on a phone asking a guest which date they are considering for their event, with options for a set date or flexible dates

Show guests only what's relevant to their event

Guests see only the options that apply to their event type and size, and can browse your spaces directly in the widget, so every inquiry your team receives is informed, complete, and ready to close.

Paloma booking widget on a phone asking a guest to pick event add-ons such as a private bartender, wine pairings, live music and photography

Offer real-time availability, with waitlisting for unavailable dates

Guests see exactly what dates are open and can request their preferred date instantly. If a date is booked or not yet available, they join a waitlist automatically, giving your team a ready pipeline of future bookings.

Paloma calendar on a phone showing a week of upcoming private events, each with its time, room and booking status

Keep event details in one place

Every detail, change, and note lives in a single workflow using existing email and calendar. The moment an inquiry is submitted, your team and your guest receive a complete summary. No new tools, no time-consuming training.

Inquiry confirmation email from a restaurant to a guest, listing the occasion, guest count, budget per person, dates, food and dietary needs

Track every conversion and event status automatically

Monitor inquiry volume, conversion rates, and revenue trends across one location or many, so your focus shifts from individual transactions to building a successful private events programme.

Paloma reporting screen on a phone showing a 37.8% overall booking rate, with inquiry counts by status from responded to completed

Your team,
one step ahead

Every private event is personal. Whether it's a milestone birthday or a board offsite, guests are trusting your team to get it right. Paloma handles the details so your team can focus on what only they can do, making every guest feel like the center of the universe.

Loved & trusted

Working with Paloma for our group reservations completely transformed how we handle events at our restaurants. The platform streamlined our entire workflow— no more endless back-and-forth emails or phone tag with guests. Paloma didn’t just make our jobs easier—it genuinely elevated the guest experience and helped us create more memorable events and increase revenue.  Bob and Ania are intuitive, kind, helpful and extremely easy to work with. You will not regret choosing Paloma to take great care of your guests.

Betty O’Rouke

Senior Private Events Leader, Moxies

Using the Paloma Intake widget has been really effective in increasing the number of requests we get by having a dedicated presence on our website. All the info now comes to me in a clear and concise manner, with all the relevant details needed to make it very easy to respond quickly and effectively. The Q&A section provides great information and gentle education for the person inquiring. Even before I get involved, they can decide for themselves if we are the right fit for them.

Lori Wojcik

Owner, town/CITIZEN

The Paloma Widget has been a real game-changer for our event bookings at Union. It simplifies our event booking process, answers questions for our guests, and gives us exactly what we need without the back-and-forth with phone or email communication. We can focus more on creating great experiences and less on admin. Paloma has increased our events business year over year by 75%, and decreased our time to booking by 80%. For any venue looking to expedite their event process without losing that personal touch, I’d definitely recommend giving Paloma a shot.”

Ivan Gedz

Owner, Union Local 613

Our team was looking for a way to streamline the inquiry process but we were not willing to compromise on the curated, relational experience we strive to offer each guest. Paloma has been the perfect solution.

Emma Holmgren

Private Events Manager, Canlis

Built for all types of venues

Restaurants
Breweries & taprooms
Wedding & Event Spaces
Farms & Retreats
Wineries & Distilleries
Golf Courses
Hotels & clubs
Bars & Lounges

From one location to one hundred

Running events across multiple locations? Paloma scales with you. Deploy across your entire portfolio, standardize your booking experience, and share performance insights across every venue from one place.

  • Custom deployment

    Tailored to your portfolio.

  • Full data portability

    No vendor lock-in.

  • Minimal IT overhead

    Uses existing tools.

Weekly Update for Aurora Corporate — All Locations

Apr 28, 2026 → May 4, 2026

Overview

Total Inquiries

72

−4 from last week

Confirmed

43

+2 from last week

Booking Rate

60%

+8% from last week

Stats by Location

Based on the last 7 days

Prime Grill Etobicoke

8
5 63% 2

Prime Grill Downtown Edmonton

6
3 50% 1

Prime Grill South Edmonton

4
2 50% 0

Taverna Regina

5
3 60% 1

Taverna Winnipeg

3
1 33% 0

Taverna Airport

8
5 63% 2

Taverna Hamilton

12
8 67% 5

Taverna Kamloops

4
3 75% 1

Taverna Nelson

6
4 67% 3

Taverna Mississauga

8
5 63% 2

Prime Grill Waterfront

8
4 50% 3

So much more we can't wait to show you

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Takes the words right out of your mouth

Your most common questions answered. Your toughest ones too.

  • Can your venue accomodate a DJ, and is there a dancing area?

    Aurora Lounge

    Absolutely! Our venue is fully equipped to host both bands and DJs, with a dedicated area for performances to ensure your event has the perfect soundtrack. We also have a designated dance floor area, spacious enough for your guests to dance the night away comfortably.

  • What is your cancellation policy?

    Aurora Lounge

    Thanks for asking! Here's how our cancellation policy works: Deposits are fully refundable if you cancel more than 72 hours before the event. If you cancel between 72 and 24 hours before the event, the deposit will be partially refunded on a prorated basis. Unfortunately, if the cancellation occurs less than 24 hours before the event, the deposit is not refundable.

  • Can we bring in our own food?

    Aurora Lounge

    Feel free to bring your own cakes and desserts. For other catering needs, we provide comprehensive in-house services.

  • When is your last call?

    Aurora Lounge

    For a typical event night last call will be midnight - however if you'd like to party to the wee hours we can definitely accomodate, we just need to know ahead of time!

  • Do you have parking?

    Aurora Lounge

    Our parking lot has space for 24 cars. Any more than that can be accomodated by the ample on-street parking in the area (which is free after 7pm).

  • Do you do weddings?

    Aurora Lounge

    Absolutely we do weddings! We can intimate weddings up to about 50 people or so. Submit an inqury and we'll book a chat to understand your specific needs.

  • Do you have gender neutral washrooms?

    Aurora Lounge

    Our main floor features two gender-neutral restrooms available for everyone's use.

  • Do you have any cheap days to book parties?

    Aurora Lounge

    We offer a discount for parties booked Tuesday through Thursday. And if you're really looking for a bargain, if you book late afternoon and are out by 7pm we have no minimum spends!

  • Do you have any AV equipments?

    Aurora Lounge

    We have a PA system as well as a large 80" screen in our upper room for presentations.

  • What is your capacity?

    Aurora Lounge

    Our max capacity when the whole venue is booked out is 75 standing.

  • Are you pet friendly?

    Aurora Lounge

    Service animals are absolutely welcome. Please leave your cats and llammas at home.

  • Can we bring our own wine?

    Aurora Lounge

    You absolutely can bring your own wine, each bottle will be subject to a $35 corkage fee.

Paloma FAQ

We're ready to answer any of your questions

Yes. Paloma's Booking Widget, Concierge, and Dashboard features sync with Gmail and Google Calendar so your events are always reflected in your team's schedule. More integrations are on the way.
Both. Paloma scales from a single location to hundreds. Local independent venues get the same powerful solution for private event success as national restaurant and hotel groups.
New locations typically go live within 60 minutes. Our onboarding team handles the setup so your staff can hit the ground running.
Paloma's Booking Widget is a smart, conversational experience that integrates seamlessly into your website and social pages. It works 24/7 in multiple languages to pre-qualify inquiries by answering questions about menus and facilities, showcasing spaces, showing calendar availability and waitlist options, and delivering the final inquiry as a clear, concise summary ready for your event team to close. The results are faster response times, dramatically less back-and-forth, and increased conversion rates.
Most event management tools are designed to process a transaction. Paloma was built to help hospitality teams turn private events into a significant new revenue stream by delivering exceptional guest experiences at every stage. It starts from the first touchpoint. Paloma's Booking Widget works across your website and social channels 24/7 in multiple languages, pre-qualifying inquiries and making it easy for guests to inquire, explore, and book private events. Guests can browse photos and videos of your spaces, review menus, ask about amenities, check availability, and join a waitlist. No old-school web forms or email addresses. No dead ends or waiting for a reply that may never come. Once a request is approved by the venue team, the Event Workflow handles change requests, updates, and approvals, keeping guests and venue teams aligned using the email and calendar tools they already use. This keeps everything simple. The Dashboard brings everything together with booking histories, performance and revenue stats across one or multiple locations, and insights based on an analysis of guest language during the inquiry process that surfaces what they actually want and where venues can improve. Your data stays yours: fully accessible and portable One flat fee per location. No commissions. No paywalled features. Interested? Visit: https://www.palomaparties.com/get-started
Paloma has plans for every type of venue, from smaller local independents to national restaurant and hotel groups. We offer fixed monthly or annual pricing with no commissions, paywalled features, or hidden fees. All plans include a free 15-day trial. View Pricing
You do. Your guest inquiry data, booking history, and event information belong can be downloaded at any time. Paloma never sells or shares customer data with third parties.

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